Program Overview

With input from Industry Partners, Faulkner’s Office of Workforce Development has devised an education and training program that focuses on Hospitality and Communications training. 

The  program is provided for existing employee improvement and professional development.

Five-Star is supported by a grant from the State’s Office of Workforce Development to offset seminar tuition.  As always, Hospitality 101 is free with each subsequent seminar costing employers $25 offset by $25 from the State.

In-Seat seminars are offered at Faulkner’s Gulf Shores campus by a team of local instructors and industry professionals.                     

Customer Service Certification

Five Star Southern Hospitality  Service is the difference, often times more so than products and amenities, which creates positive, memorable experiences.  Offering that service and those experiences to guests on the Alabama Gulf Coast makes employees stars in the eyes of those guests as well as to employers.  That kind of service is the key to sustaining and building the area’s biggest economic engine and the businesses that power it  - TOURISM.

Seminar Schedule

January:

            25^th – Hospitality 101 – 9AM – 11:30 AM / Tele-sales Skills from A-Z

            26^th – Internal Customer Service Skills – 9AM – 12PM / Coaching for Managers – 1PM – 4PM

February:

            22^nd – Hospitality 101 – 9AM – 11:30 AM / Communications Basics 1PM – 4PM

            23^rd -  Customer Service Skills – 9AM – 12:00 PM / Exceeding Customer Expectations – 1PM – 4PM

March:

            22^nd – Hospitality 101 – 9AM – 11:30 AM / Tele-sales Skills from A-Z – 1PM – 4PM

            23^rd – Internal Customer Service Skills – 9AM – 12PM / Coaching for Managers – 1PM – 4PM

April:

            26^th – Hospitality 101 – 9AM – 11:30 AM / Communications Basics 1PM – 4PM

            27^th – Customer Service Skills – 9AM – 12PM / Exceeding Customer Expectations – 1PM – 4PM

May:

            24^th – Hospitality 101 – 9AM – 11:30 AM / Tele-Sales Skills from A-Z 1PM -4 PM

            25^th-    Internal Customer Service Skills – 9AM – 12PM / Coaching for Managers – 1PM – 4PM

June:

            28^th – Hospitality 101 – 9AM – 11:30 AM / Communications Basics 1PM – 4PM

            29^th – Customer Service Skills – 9AM – 12PM / Exceeding Customer Expectations – 1PM – 4PM

Registration

Please call Tracie McGreal at 251-990-0420 or toll free 1-800-231-3752 to register.